We guarantee to refund any item you are not completely happy with when you return it to us within 15 days as of the confirmation of the Shipment Confirmation. You shall receive a full refund of the price paid for the products in accordance with our Returns Policy. Refunds will be credited to your original method of payment.

Your right to a refund only applies to product(s) that are returned in the same condition as you received them. You should also include all of the products instructions, documents and wrappings. Any product which is damaged or not in the same condition as you received it will not be refunded. You should therefore take reasonable care of the product(s) while they are in your possession.


Please note that it is always necessary to have received the merchandise prior to requesting a refund.

You may submit your return by emailing us at please allow up to 3 business days for your return to be processed once your return has been received. 

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email. 
your refund will be credited to the original credit card or paypal account.  

Remember that payments to your credit card always take few days to post. this can vary between card issuers and unfortunately we are unable to influence this.

COCOA-BABY.COM  reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

All returns/exchanges are responsibility of the customer.
Store Credit may not be purchased and is only provided when previously purchased items have been returned.
Store Credit can only be used at COCOA-BABY.COM